Contact Us
Contacting the review team
When you spot a mistake in a payout table, notice a bonus offer that no longer matches its terms, or find a link that leads nowhere, that is exactly the moment to write to us. Your message becomes the starting point for a correction, and every correction we publish is checked against the operator’s own documentation before it goes live.
To make the answer useful, tell us which page the issue appears on and what you expected to find there. If you are reporting an error in a figure, quote the number exactly as you saw it and, where possible, say what the correct value should be. Screenshots help, but a clear description of the page and the section is enough for us to begin.
What happens to your message
Your message reaches the editorial team directly. We read every submission, and where the report concerns a factual claim on the site, we verify it against the operator’s published terms before changing anything. Messages about the website itself — layout problems, broken elements, unclear wording — are passed to the people who maintain the pages, and we keep a record of the issue so that it can be tracked to a resolution.
We do not share the content of your message with the casino operator, and we do not use the information you send for marketing. The details you provide are held only as long as necessary to deal with your enquiry and to keep a record of any corrections that follow. We treat the contents of the form as confidential, and we will not publish your name or your message without asking first.
What we can and cannot answer
If your question is about your own account — a withdrawal, a verification request, a bonus that did not credit — we cannot act on your behalf. The review site has no access to player accounts, and we have no authority to intervene with the operator. For those matters, contact the casino’s own support team through the channels listed on its site, and keep a copy of any correspondence for your records.
If your question is about how a bonus works, what a wagering term means, or whether a stated payout time is realistic, we can give you an editorial answer based on the terms as published. We will also tell you when a term is unclear or when the operator’s own wording leaves room for doubt, so that you can decide how to proceed.
We respond to every message we receive, though a full reply can take longer when the issue needs checking against the operator’s terms or when several pages are affected. If you have not heard back within a reasonable time, it is worth sending a follow-up with the same details, as occasional messages are lost to spam filters.
For issues that go beyond a single review — patterns of behaviour, repeated problems, or concerns about player protection — your report still matters. We keep those records separate from routine corrections, and we use them when we reassess how we rate an operator. That reassessment may take time, and it will never happen on the strength of a single message, but it is part of how this site stays honest about the casinos it covers.
If gambling is causing you harm, do not use this form. Instead, contact a recognised support service directly — the operator’s own site lists the relevant organisations for your country, and most offer confidential help by phone or online chat. Setting a deposit limit or taking a break from play through the operator’s account tools is a step you can take immediately, without waiting for anyone else.
Unibet review content is written independently of the operator, and your feedback helps keep that content accurate. A short, specific message saves us time and gets you a clearer answer, so please include the page name and the detail that prompted you to write.